Credit Unions Need to Keep Abreast of Member Needs and Build a Member Centric Culture

Credit Unions were once known as the “small man’s bank” and the concept of sharing a common bond underscored member shared common experiences, needs and aspirations that allowed them to own and operate a credit union. Indeed, they would share among themselves these experiences and aspirations and build the credit union as the vehicle to […]

Credit Unions Must Improve Competitiveness in the Covid-19 era and beyond.

Even before Covid-19, the finance industry was rapidly changing and steadily becoming more competitive. This was putting pressure on traditional lenders to evolve, preserve and grow their business, with Credit Unions (CUs) being no exception. With complications brought on by Covid-19, CUs must now find innovative ways to transform their financial services. They must strategize […]

Credit Unions must bridge the gap between Financial Services and Emerging Technology

In 2020, digital channels have become the preferred way to interact with financial organizations—73% of U.S. adults report being more likely to use digital financial services during the COVID-19 pandemic and there has been a 50% increase in the use of mobile banking apps from 2019. Given that COVID-19 does not differentiate, its impact is expected […]

Credit Unions Board Governance and Leadership Workshop

  Overview Credit Union Boards and officers have numerous responsibilities: they oversee management, finances, and quality; set strategic direction; build community relationships; establish ethical standards, values, and compliance; and select a general manager and monitor his or her progress. To carry out these functions effectively, they must exhibit appropriate behavior and adhere to structure. Appropriate […]

The Rise of The Millennials (Pt. I)

It was not too long ago that newspapers and radios were the leading news sources; from home phones in every house to cell phones in every pocket it is evident that times are changing. With changing times come changing generations and changing consumers. One such generation of consumers are the Millennials. Our world’s population has […]